Currency, payments, shipping.

 

How your order is processed:

  • We custom cut, package and ship your stencils after your order has been placed.
  • Orders ship within a couple of days of ordering. We do not ship on weekends.
  • Most orders get to you within 2 weeks. However during the Covid-19 global pandemic, we cannot guarantee exact delivery dates, as all shipping services have canceled their on-time delivery guarantees.

  • Orders shipped outside of North America take much longer. We will stall your order and reach out to you for confirmation that you are ok with any shipping delays before processing. Your order will go out quicker if you leave a note with your order stating 'you accept any shipping delays.'

  • We are shipping via the best option to your location so we are using both couriers and post. Please ensure to order with a street address (not PO Box) so we have the full ability to choose the best option for you.

  • If you have a tight delivery deadline, please advise us before ordering as we do not want any customers disappointed.



How our Currency & Payments Works:

  • We are a Canadian company that sells product and shipping in Canadian currency.
  • Your sale will go through as Canadian.
  • Your own statement with your payment choice will share your final conversion. We do not have access to this.
  • To calculate conversions, use the online conversion converter we have linked to the top of each listing to estimate your final conversion.

How to track your orders:

  • Refer to your tracking # we email you once you purchase.
  • Once orders have left Canada, you can check your USA tracking on:
  • USPS.com (postal service)
  • UPS.com (courier)


    Payment types / resolving issues:

    • Paypal may give you issues.
    • We recommend using your Credit Card (not linked to PayPal).
    1. This store accepts Credit Cards and PayPal. If one doesn't work, please try the other. We suggest using a Credit Card not going through PayPal.

    2. If you are attempting PayPal, we recommend paying cash, not using your credit card.

    3. If you are having issues with PayPal, please call them at 1-888-221-1161 to verify that
    • your account is set up correctly
    • your credit card is current
    • you approve foreign purchases made in Canada
    4. If you are having issues with your Credit Card, please call your bank, requesting approval for foreign purchases made in Canada.

    5. Issues paying? Try again later. It often works.
    If you have tried all of the above and still cannot make your payment successfully, please email donna@funkyjunkinteriors.net