Currency, payments, shipping.

 How our Currency & Payments Work

  • We are a Canadian company that fabricates and ships from Ontario, Canada.
  • By default, our online store is showcased in Canadian funds. However that will convert to your local currency, which will be displayed in the store.
  • If you choose to pay in a different currency than your own, your final conversion will show in your payment statement.
  • At the top of some listings, you will see a currency converter. This was a means to create an estimate on your purchase before currency automation took place. These links are currently being removed to avoid confusion.

Street addresses are preferred

  • We ship via the best option to your location so we use both couriers and post. Please order with a street address (not PO Box) if possible, so we have the ability to choose the best option for your area.
  • If you have a tight delivery deadline, please advise us before ordering as we do not want any customers disappointed.

How your order is processed

  • We custom-cut, package and ship your stencils after your order has been placed.
  • Orders ship within approx 2 days of ordering. We do not ship on weekends.
  • Shipping takes anywhere from 1-2 weeks, depending where you are located and how busy the fabricating dept. is.

How long do orders take?

  • Most orders get to you within 2 weeks.
  • Orders shipped outside of North America take longer. We may stall your order and reach out to you for confirmation that you are ok with any shipping delays before processing. Your order will go out quicker if you leave a note with your order stating 'you accept any shipping delays.'


We typically don't offer refunds because each stencil is custom-lasered for your order. We don't stock any stencils.

If a refund is desired, you would be required to ship the stencils back to us under your expense, then after we receive the stencils, you would be refunded what you paid for the stencils only, minus restocking and processing fees, and the shipping cost.

Please reach out to us to pre-arrange this or for more info.

    Please order with active emails and cell numbers

    If needed, we email or text you to confirm your order selections. Please ensure you are ordering with active emails and cell numbers, so we have the ability to reach you, otherwise your order may be delayed.

      How to track your orders

      • Refer to your tracking # we email you once you purchase.
      • For USA orders, once it leaves Canada, you can check your USA tracking on:
      • (postal service)
      • (courier)

      Payment options / resolving issues

      • Paypal may give you issues
      • We recommend using your Credit Card (not linked to PayPal)
      • Paying through PayPal may qualify for lower shipping rates
      1. This store accepts Credit Cards and PayPal. If one doesn't work, please try the other. We suggest using a Credit Card not going through PayPal.
      2. If you are attempting PayPal, we recommend paying cash, not using your credit card.
      3. If you purchase through PayPal, we may be able to land a lower shipping rate.
      4. If you are having issues with PayPal, please call them at 1-888-221-1161 to verify that:
      • your account is set up correctly
      • your credit card is current
      • you approve foreign purchases made in Canada
      5. If you are having issues with your Credit Card, please call your bank, requesting approval for foreign purchases made in Canada.
      6. Issues paying? Try again later. Sometimes a 2nd attempt goes though.
      If you have tried all of the above and still cannot make your payment successfully, please email